Avaya is the flagship product in our convergence technology group. They are a leading global provider of next-generation business collaboration and communications solutions, providing unified communications, real-time video collaboration, contact center, networking and related services to companies of all sizes around the world.

They focus on the following businesses:

Unified Communications: Avaya UC solutions that help companies by integrating multiple forms of communications, including telephony, e-mail, instant messaging and video
Contact Centers: The Avaya Aura® Contact Center Suite creates a single integrated customer queue, regardless of the type of media or modality, including voice, video, email, chat or social media, and delivers a highly personalized customer experience.

Small and Medium Enterprises: Avaya IP Office, our award-winning, global flagship SME solution, helps simplify processes and streamline information exchange within systems.
Networking: Avaya’s data networking portfolio is designed to address and surpass competitors’ products in three key requirements: resiliency, efficiency and performance. The portfolio includes:
• Ethernet Switching • Unified Branch • Wireless Networking • Access Control • Unified Management • Avaya Virtual Enterprise Network

Avaya Client Services: evaluates plans, designs, implements, supports, manages and optimizes enterprise communications networks to help customers achieve enhanced business results. The portfolio is supported by patented design and management tools and network operations and technical support centers around the world.

We have been working with Avaya for over 14 years starting in the Caribbean and then expanding throughout Latin America. We sell the entire Avaya product line in all countries through a network of certified technology partners and have direct presence in seven major markets.

Our partner support model for Avaya includes account / territory management, sales and presales, credit, operations and logistic support through our center of excellence teams in Mexico, Brazil, Colombia, Argentina Chile, Ecuador and Miami. We also provide other products, solutions and services to enhance and compliment the Avaya solutions.